Privacy Policy

Legal

Privacy Policy

1. Information We Collect

When you submit a form on our website requesting a free roof inspection or estimate, we collect the following personal information:

  • Full name
  • Email address
  • Phone number
  • Home or property address
  • Type of roofing service requested
  • Location qualifier (whether your property is within our service area)

We may also automatically collect non-personal technical information, including your IP address, browser type, operating system, referring URLs, and pages visited on our website. This information is used solely to maintain and improve our website.

2. How We Use Your Information

We use the information you provide exclusively to:

  • Schedule and conduct your free roof inspection
  • Prepare and deliver a written, itemized estimate for your property
  • Communicate with you about your inspection, estimate, and any roofing project
  • Follow up after your inspection to answer questions or provide support
  • Process your roofing project if you choose to move forward
  • Improve our website, services, and customer experience
  • Comply with applicable laws and regulations

We do not sell, rent, or share your personal information with any third party for their own marketing or commercial purposes.

3. Third-Party Services

We use the following third-party platforms to operate our website and deliver our services. Each platform has its own privacy policy governing how it handles data.

  • LeadConnector / GoHighLevel — Our customer relationship management (CRM) platform. When you submit a form on our website, your contact information is stored and processed by LeadConnector to manage scheduling and follow-up. Privacy policy available at leadconnectorhq.com.
  • Google reCAPTCHA Enterprise — Used on our contact forms to prevent spam and automated submissions. reCAPTCHA collects hardware and software information from your device and sends it to Google for analysis. See Google's privacy policy at policies.google.com/privacy.
  • Calendly — Used on our booking page to allow you to select and confirm your inspection appointment. If you book through Calendly, your appointment details are processed by Calendly, Inc. Privacy policy available at calendly.com/privacy.
  • Google Fonts — Used to load typography on our website. This makes standard requests to Google servers. No personally identifiable information is transmitted in these requests.

4. Cookies and Tracking

Our website may use cookies and similar tracking technologies to improve your browsing experience and analyse how visitors interact with the site. Cookies are small text files stored on your device by your web browser.

You can configure your browser to refuse all cookies or to alert you when a cookie is being sent. Please note that some features of our website may not function correctly if cookies are disabled.

We do not use cookies to track you across third-party websites or to deliver targeted advertising to you on other platforms.

5. Data Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction. All form submissions are transmitted over encrypted HTTPS connections and stored within our CRM platform, which maintains its own industry-standard security practices.

No method of transmission over the internet or electronic storage is completely secure. While we take these precautions seriously and continue to improve our security practices, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to provide our services, maintain our business records, and comply with applicable legal obligations. If you request deletion of your information and we have no legal obligation to retain it, we will process your request promptly and confirm when it has been completed.

7. Your Rights

Depending on your location, you may have the following rights with respect to your personal information:

  • Access: Request a copy of the personal information we hold about you.
  • Correction: Request that we correct any inaccurate or outdated information.
  • Deletion: Request that we delete your personal information, subject to any legal retention requirements.
  • Opt-out: Unsubscribe from any marketing or follow-up communications at any time by contacting us directly.

To exercise any of these rights, contact us using the details in the Contact Us section below. We will respond within a reasonable time frame.

8. Children's Privacy

Our website and roofing services are not directed at individuals under the age of 13. We do not knowingly collect personal information from children. If you believe that a child under 13 has submitted personal information to us, please contact us immediately and we will delete it from our records promptly.

9. Changes to This Policy

Your continued use of our website after any changes to this Privacy Policy constitutes your acceptance of the updated terms. If you disagree with any changes, please discontinue use of our website and contact us to have your information removed.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us directly: